
Error Message Resolution Guide
Message Reason Solution Reference Tech Note
TIMEOUT\n\nSending Data; Mobile Unit out of the coverage area. Most likely a range, access point, radio, host
or network issue. Troubleshoot the
customer’s environment.
T1113, T1114, T1161,
T1171, T1187 and
T1194
TIMEOUT\n\nReceiving Data; Mobile Unit out of the coverage area. Most likely a range, access point, radio, host
or network issue. Troubleshoot the
customer’s environment.
T1113, T1114, T1161,
T1171, T1187 and
T1194
Host Received
Data\nAwaiting App Reply!;
Mobile Unit has sent and received an
acknowledgement from the IP stack and is
waiting for the application to return data.
Most likely host or network issue.
Troubleshoot the customer’s environment.
Probable causes are Database record
locking, application program failure, Host
failure or network failure.
T1113, T1114, T1161,
T1171, T1187 and
T1194
* WAITING TO SEND *; Mobile Unit out of the coverage area. Most likely a range, access point, radio, host
or network issue. Troubleshoot the
customer’s environment.
T1113, T1114, T1161,
T1171, T1187 and
T1194
TCP Error Reading\nMAC
Address.\nREBOOT MOBILE
UNIT;
Could not obtain the Mac Address from
the Mobile Unit.
Possible hardware, driver or stack problem
Contact the Mobile Unit manufacturer.
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Invalid TIP Command; Bad internal protocol. Notify Connect over the WEB incident
reporting system.
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Session Ended\nBy User or
Host;
User, Host, application or network has
ended the session.
If the user did not end the session, most
likely host or network issues. Troubleshoot
the customer’s environment.
T1113, T1114, T1161,
T1171, T1187 and
T1194
Server Packet Error; Bad Protocol detected. Usually a result of bad cabling, power or
faulty transceiver. Also, will receive this if the
Mobile Unit is in the wrong mode for server
operation.
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Supported Equipment Manual
•
May, 2006
4-4
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